This Privacy Notice applies to all individuals anywhere in the world who access or use our Services. It specifically applies to:
Captains: individuals that provide (or submit the application to provide) transportation of people or goods, whether individually or through partner transportation companies.
Riders : individuals that request or receive transportation, including those that receive transportation requested by another individual.
(each referred to in this Privacy Notice as you or "Data Subject"as the context requires).
Across this Notice, we will be using some important definitions:
Depending on the Services you are accessing or using, we collect and use:
A. Information that you provide directly to us;
B. Information about the use of your account and our Services;
C. Information obtained from other sources and third parties, which may include information about you.
A. Information You Provide to Us
Whether you are an End User or a Captain, you are solely responsible for the accuracy of the information you provide, and Master Car will only modify or update your Personal Data upon your request or when you modify your account details.
End Users | If you are an End User, we collect Personal Data that you provide directly to us through your access or use of the Services, such as when you:
The Personal Data collected in these processes may include your:
Personal Data of children under 18 years of age If you book a ride or use another of our Services on behalf of a child under the age of 18 Gregorian years then we might indirectly collect information about that child. Each time you are booking a ride or using another of our Services on behalf of a child under the age of 18 Gregorian years you represent and warrant to us that:
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Captains | If you are a Captain we collect Personal Data you provide directly to us through your access or use of the Services, such as when you:
The Personal Data collected in these processes may include your:
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When we collect sufficient Personal Data from you in order to open an account for you, we will generate an account number known as your “Master Car Account IDâ€. The Master Car Account ID is unique to you and is used by us to identify you across our various Services and geographies.
Please note that if you choose not to provide us with some of this Personal Data, or request that we erase some or all of it, we may not be able to provide you with our Services at all, or provide it to the same standard we can if we are using that Personal Data.
B. Information We Collect Through use of Our Services
End Users and Captains
When you access or use our Services, either as an End User or Captain, we collect information, some of which will constitute Personal Data. In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers. Such information may include your:
If you are an End User we may also collect:
If you are a Captain we also collect:
We also use GPS technology to determine your current location. For Captains, GPS technology may be used when the Master Car application is running in the background and foreground, whether the Captain is online or offline. For End Users, GPS technology will only be used when the Master Car application is active in the foreground of your phone’s applications or during a Trip.
Some of our location-enabled Services require your Personal Data for the feature to work. By accepting the terms of this Privacy Notice you are agreeing to the use of GPS technology when relevant to the use of our Services. Use of GPS is a setting that you can switch on and off from your phone device settings at any time.
C. Information We Collect From Other Sources
End Users and Captains
We may also receive information, including Personal Data, from other sources and combine that either with Personal Data we receive from you or collect through our Services. For example:
If you are an End User we may also:
If you are a Captain we may also:
End Users and Captains
We may use Personal Data collected in the manners described above to:
Captains only
We may use Personal Data collected in the manners described above to:
Depending upon the purposes for which we have collected your Personal Data, we may share your Personal Data:
End Users and Captains
We may share your Personal Data:
End Users only
We may share your Personal Data:
Captains only
We use personal data to make automated decisions relating to use of our Services, such as to:
Master Car performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users, or on the grounds that they are necessary for purposes of the legitimate interests of Master Car, its users and others.
Reflecting the regional span of our business, we process personal data globally. This means we may also transfer personal data to countries other than the one where you live or use Master Car’s Services. When we transfer your Personal Data abroad, we will take appropriate measures to protect your Personal Data in accordance with this Privacy Notice and the laws of the country from where the transfer is occurring.
Where Applicable Laws require you to consent to the processing of personal data outside the country where you access the Master Car Platform, you provide that consent to us by continuing to book the ride or using our Services to the fullest extent possible under the Applicable Laws.
We will store and retain your Personal Data for the period of time necessary for the purpose for which the data has been collected, unless the nature of the purpose changes in which case the retention period may be extended or shortened.
Apart from the purposes for which we collect your Personal Data, we also store and retain this Personal Data to preserve the integrity of our databases, to carry out on-going Services on your behalf, for research, analytics and statistics purposes and to ensure compliance with applicable laws and regulations.
Following an account deletion request (where warranted in accordance with the data subject rights referred to below), we will erase or archive from active use the Personal Data of the individual to which the requirement or request relates, unless we are required to retain it due to legal or regulatory requirements, for purposes of safety, security, and fraud prevention, or because of an issue relating to your account such as an outstanding credit or an unresolved claim or dispute.
1. Device permissions
Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission. Different platforms have different methods for how that permission can be obtained. Please check the available settings on your device or check with your provider.
2. Marketing and Opting Out
In some countries we cannot provide you with any direct marketing communications unless we have obtained your express consent to do so in advance.
In all cases, Master Car provides End Users and Captains the opportunity to opt-out of receiving direct marketing communications from us and our partners:
3. Data Subject Rights
If you would like Master Car to correct personal data Master Car holds about you, please read here. This enables you to have any incomplete or inaccurate information Master Car holds about you corrected.
If you decide to delete your account, follow the steps mentioned here. Please note that if you are a Captain, additional steps may be required to give effect to this request.
Depending upon which country you are in at the time that we collect and use your Personal Data and the Service that you make use of you may have some or all of the following rights under applicable law:
Before requesting to delete an account, you are required to complete/cancel and active or schedule orders or bookings, cancel any Master Car Plus or Bike subscriptions and empty your Master Car PAY wallet. If you are the end user of an enterprise/corporate account, we may be unable to process your deletion request if there are outstanding payments for that enterprise account.
After we receive your erasure request, you will be logged out of your Master Car account. We will process your request within 90 days. If you log in your Master Car Account during these 90 days, your deletion account will be cancelled and your account will remain unchanged.
Master Car may be required to retain some data in line with legal or regulatory requirements, for purposes of safety, security, and fraud prevention, or because of an issue relating to your account such as an outstanding credit or an unresolved claim or dispute.
To object to us processing of your Personal Data where Master Car is relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
To request us to restrict our processing of your Personal Data where:
To revoke your consent, where we have expressly asked for your consent as a legal basis to process your Personal Data. The revocation of your consent will not affect the lawfulness of the processing based on your prior consent.
Depending on your location or the version of the Master Car application that you are using, you may exercise these rights through the Settings menu in the Master Car app or by contacting us here.
We will contact you for additional information if we are unable to verify your identity, the scope of your request is unclear or does not provide sufficient information for us to conduct a search (for example, this will be the case if you request “all information about meâ€). Once we have all the information, we need to locate your personal data, we will begin processing your request.
Applicable law may allow or require us to refuse to act on your request, or we may have destroyed, erased, or made your personal data anonymous in accordance with our record retention obligations and practices. If we determine that your request does not have a legal basis, we reserve the right to not further process your request and we will inform you of this decision.
In addition, depending on your location, you may have the right to file a complaint relating to our handling of your Personal Data with the data protection authority in your country.
Your Master Car profile is password-protected so that only you and authorized Master Car employees or service providers ( “Authorised Personnel†) have access to your account information. Master Car’s Authorised Personnel will never proactively reach out to you and ask for any personal account information, including your password.
Master Car makes every effort to ensure that your Personal Data is secure on its systems. Master Car has colleagues dedicated to maintaining adherence to this Privacy Notice and other privacy initiatives, periodically reviewing security of our Services and making sure that all Master Car colleagues are aware of our security practices. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, Master Car cannot guarantee the security of any Personal Data you transmit to us, and you do so at your own risk. If you have any further questions on this issue, refer to the Terms of Use. To the extent permitted by Applicable Law, Master Car expressly disclaims any liability, and you hereby waive any claims, and indemnify us for any claims that may be brought by third parties who access or use our Services via your account, that may arise should any other individuals obtain the Personal Data Master Car collects about you or third parties who access or use our Services via your account.
Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements. We use cookies and similar technologies for purposes such as:
We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services.
If you are accessing or using services provided by RTA Master Car LLC (" Hala") in the UAE, this section applies to you. This section should be read in conjunction with the Hala Term of Use and Privacy Policy.
Master Car has been engaged by Hala to provide certain technology and Processing services to Hala in support of Hala’s business within the UAE. As a result, Master Car may be required to Process your Personal Data on Hala’s behalf and to enable you to access or use the products or services provided by Hala.
To the extent that you are using Hala services, then any Personal Data that you provide through the Master Car Platform will be Processed by Master Car and Hala for the purposes of Hala providing its service to you. When using Hala’s services you are also agreeing to this Processing of Personal Data by Master Car on behalf of Hala for these purposes, and to the transfer of any Personal Data about you that Master Car Processes for these purposes to Hala. When this occurs RTA Master Car LLC is deemed responsible for determining the purpose and means of that Processing. To the fullest extent permitted under Applicable Laws Master Car shall have no liability under or in connection with the processing of Personal Data in connection with Master Car’s provision of services to Hala.
Note that the Processing referred to in this section 10 is separate from any Processing conducted by Master Car for the purposes of providing you with Master Car Services via the Master Car Platform, including via the Master Car Super App.
Marketing
You consent that both Master Car and Hala may use the Personal Data you provide to Hala via the Master Car Platform for the purposes of either Master Car or Hala directly contacting you to market their separate services to you.
We consider you a Guest User if you receive trips or deliveries but are not the owner of an account with Master Car, such as when:
Guest User personal data may be associated with, and accessible by, the owner of the Master Car account.
In these cases, your personal data is used and may be shared with third parties: (i) to provide such trips, deliveries or to enable such transfers; and (ii) for purposes of safety and security, customer support, research and development, enabling communication between users, and in connection with legal proceedings and requirements.
We consider you as a Supplier if you are an individual (not Captains) that provide services to Master Car, either in their own capacity, or on behalf of an organization as a member or employee of that organization.
If you are a Supplier or work for a Supplier, we collect Personal Data when you, or the business you represent provides, or seeks to provide us with, services; or otherwise communicate with us.
The Personal Data collected during may include:
We may use Personal Data collected in the manners described above to:
If you are a Supplier we will be relying on third parties who help us verify identity and background information for legal, regulatory, anti-money laundering, sanctions and security purposes. This can include screening against sanctions lists, lists of politically exposed persons and relatives/close associates of such persons, and adverse media.
Please note that if you choose not to provide us with some of this Personal Data, or request that we erase some or all of it, we may not be able to engage you or continue to engage you to provide services to us.
We consider you as a Visitor if you visit Master Car premises other than as a Master Car employee or individual contractor. When visiting Master Car premises, you may be asked to input personal information and register as a visitor using a visitor management system. During this registration, you may be also asked to sign a non-disclosure agreement.
This information is used to ensure the safety of individuals within Master Car premises and to safeguard information that is shared with you during your visit at Master Car premises.